Service Level Agreement

Last updated 30 Aug 2026

This is placeholder copy for a design preview. It is not a legal document and must be replaced with reviewed terms before launch.

This SLA sets out the uptime commitment for Chorus Host services and the credits available if we miss it.

1.Uptime commitment

Network and power: 100% availability at the datacentre edge.

Compute (game, bot, VPS, VDS): 99.9% monthly availability of the host your service runs on.

Dedicated servers: 99.9% network availability, plus a 1-hour hardware replacement target after diagnosis.

2.What counts as downtime

Downtime is a period where your service is unreachable due to a fault on our side, measured from the first failed check to recovery, excluding scheduled maintenance announced at least 48 hours in advance.

3.Service credits

Below 99.9%: 10% of the affected service's monthly fee.

Below 99.5%: 25%.

Below 99.0%: 50%.

Below 95.0%: 100%.

4.Claiming a credit

Open a ticket within 30 days of the incident with the approximate time window. Credits are applied to your account balance and do not stack beyond 100% of the monthly fee.

5.Exclusions

This SLA does not cover downtime caused by your own configuration or code, third-party game updates, DDoS attacks exceeding documented mitigation capacity, or force majeure.